FAQ

1. What materials do you use for your products?

Our products are primarily made from brass and other quality metals, handcrafted using traditional tribal art techniques.

2. Are your products truly handmade?

Yes! Each piece is handcrafted by skilled artisans, making every item unique with slight variations in design and finish.

3. Do you offer customized or personalized products?

Currently, we focus on authentic tribal designs. For any customization requests, please contact us directly at [your email].

4. How can I place an order?

You can browse our collection on the website, select your favorite items, and add them to the cart. Then proceed to checkout and complete the payment.

5. How long will delivery take?

Delivery times vary depending on your location but typically take 4-8 business days after order confirmation.

7. Can I cancel my order?

Yes, you can request cancellation within 2 hours of placing the order. After that, cancellation requests may not be accepted as production begins quickly.

8. Do you offer refunds?

We do not provide refunds. However, if your product is defective or damaged during shipping, we offer replacements. Please notify us within 7 days of delivery with photos.

9. How do I request a replacement for a damaged or defective item?

Contact us at [your email] or [phone number] with your order details and photos of the issue. We will verify and arrange a replacement.

10. Is my personal information safe?

Yes. We are committed to protecting your privacy and use secure methods to handle your data as described in our Privacy Policy.

11. Who can I contact for further assistance?

For any questions or support, please email us at order@desihunar.in or call +91 62621 00805. We’re happy to help!